"We have used MARS for over 15 years as our exclusive DC destination management operator. Their personal service, attention to detail, and planning is the best in the business. Our tours depend on quality service from all of our suppliers, and MARS hs always exceeded the expectations of our clients. If you are a student group, tour operator, group organizer, or any other club or organization looking to go to DC, I highly recommend MARS as your DC group planner."
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Mid-Atlantic Tours & Receptive Services takes great pride in planning and operating quality tours and is always pleased when we hear from our clients. Everything we do is “All About You”. It is our commitment to provide tours of exceptional value to our clients. Hearing about your tour experiences and how the tours affect you enables us to learn and progress. Ensuring that you have the best experience possible is our passion.
I want to thank you for the magnificent itinerary you set up for our New York City trip! The passengers were especially amazed at the unique restaurants. We had a magnificent tour guide! Don't let that man go!! The only negative was the heat on the day we went to Ellis Island and did the walking tour, but that was totally uncontrollable. They all had a wonderful experience- thank you for making me look good!
Becky I. Wiegand
Just wanted to let you know we got many many compliments on our Washington DC Cherry Blossom trip this last weekend.
The tour guide that you sent with our group got lots of positive feedback...the tour guide handled the whole thing wonderfully. One of the comments we are hearing is that people would suggest him to anyone at ANY TIME! Please forward our gratitude to him and let him know we would definitely like him to join our groups on future trips!
Everyone enjoyed the trip. Apparently, the blossoms were in full bloom and the weather was gorgeous. They enjoyed the cruise on the Potomac, said the meal was wonderful. Thank you for making this trip such a success for us. We greatly appreciate it and couldn’t do without you all!
I have to say that everyone really enjoyed the tour. They loved their guide, he was a gem. And they also loved their bus driver. Some of the comments I heard regarding the guide was that he accompanied them to the monuments, etc. and knew so much history about them. Usually, on other tours, the guide drops the group and tells them to be back on the bus at a specific hour. They really enjoyed the dinner on the tour and also got to see the Pope! I understand the police stopped the bus at an intersection and the Pope passed right in front of them, which was a bonus they didn’t have to stand in line for. All in all a great tour and to my knowledge, everyone is very satisfied. Thanks for everything you did for us. It was A+. If we ever come back to D.C., we will definitely use your company and would highly recommend to anyone else. We just returned from our Washington, D.C. tour and wanted to let you know that we had a great time! Everything was done very well on your part and I appreciate all the hard work you put into planning the tour. Our guide was great once again and we really would like to request him for our next year’s tour. Elaine De JongAllied Tour and Travel
The kids had a FANTASTIC time at Nashville. Everyone appreciated the detailed hour-by-hour itinerary. The guide was WONDERFUL and demonstrated Southern charm as she went above and beyond to make sure everyone saw the highlights of her city, even arranging extra photo ops. We definitely want to work with you for next year's trips. Again- THANK YOU for providing our choral students with an experience of thier lifetime.
I wanted to let you know how well the Patsy Cline performer you arranged for our group, they were thrilled with her performance on Saturday morning at the hotel. She really did an outstanding job, and as our escort later reported to us, Loretta Lynn's bus pulled in that morning, and some of her band members also enjoyed the Patsy Cline performance and commented on how well she did. I wanted to share a few highlights the group had overall about the Washington trip. Both the escort and the group leader reported that they had a lovely time on the trip. It was packed full of sights to see and held a fairly quick pace, but there was still plenty of opportunity to rest on nearby park benches and take in the sights. They especially loved Washington, D.C. as they encountered some rare sightseeing opportunities including seeing the President and his motorcade as well as the Pope, twice! I guess you had to be in the right place at the right time! The group leader commented in an email we received today at how well the trip was planned out, better than any service she's ever received through a competitor, and she means that as a very sincere compliment. Also, the escort and group found our guide,Tracy, to be most excellent as a step-on guide. They couldn't say enough positive about her. So, with working with Laura to plan this trip to the group's needs - well done!!
Manager, Toledo Tour Dept.
Ya’lls itineraries are the best I have ever seen from any receptive.
Brazoss Travel, Waco, Texas
Ending up that most of my group leader bookings are going to be MARS trips. Let Kate know that she has an on-the-ball staff!
First of all, I want to thank you for your patience with this tour. Any other tour I would have just canceled; however, in my opinion, anyone who is willing to commit to a major holiday should be rewarded. Kate would be proud of her staff. She always goes above and beyond for her customers. Again, thanks!
We had a wonderful time in Washington and New York City. Everyone in the group fell in love with Joyce – she is excellent and truly brings history to life – even for those of us who feel like we are history! Richard is a case and had us walking twice as far as we thought we were able. He loves NYC and filled us with that same excitement. The meals were all excellent! The Tavern on the Green was amazing… Eric was one of the best drivers we have had in our 24 years of doing tips with this group. His patience with the wheel chair went above and beyond the usual! You just totally outdid yourselves for us.
…I would like to take this opportunity to thank you all for the hard work and effort you put into making the World War II Honor Tour a success. Not one person has stopped talking about how the Tour Guide and Driver made this trip the most important trip in their life. Your knowledge and caring personality made this trip a very special time for our HEROES. I am proud to have been part of this wonderful group. We had the greatest experience that will be with us for the rest of our lives.
Commander Sandy G. Lee
American Legion Post #27
…For the first time, this year, I, the oldest of us Ancient Mariners, opted to consider using a service to assist. Your company was recommended by The Reunion Network. When I first contacted you I was favorably impressed…upbeat demeanor, can do approach, willingness to compromise and I could go on. Having yet to make up my mind…I was sending RFPs to a number of hotels and after reviewing would make a decision. MARS (Mid-Atlantic Receptive Services) came in with the best and bolstered it with statements such as you would do all the “knitty gritty” so that I could enjoy the reunion along with my shipmates instead of running around and checking on the loose ends. I took the bait. And I’m so happy I did. Everything fell in place, there were no hitches, the bus was there, excellent tour guides met us, they were expecting us at our meeting places, meals were as you had planned. I for the first time ever when I was “in charge”, had the opportunity to relax and enjoy the tours and events – which I did.
…you have set a wonderful standard. Thank you!
Captain USN (Ret)
DesDiv 38 Reunion
… I am very thankful to have you, Jennifer, Kate and your whole operations staff to work with. You have all made my job so much easier in the past year and I know that when you put together a trip, things will go smoothly and everyone will have a great time. Thanks for everything that you do.
Nancy H. Kreisher
Group Sales Representative
Thanks to your service in advising us and choosing a wonderful guide to be with us on our recent Richmond travel-study experience… The after dinner entertainers were a pleasant addition to our evening… …we will certainly remember MARS and the joy of 2010. You have gained many ambassadors of good will for your company.
Louisa Strock, Director
The Center for Lifelong Learning at Northwest State Community College
Kudos on a job well done! My recent trip to Washington, DC was absolutely amazing. Thank you all SO MUCH for everything you did on my behalf and to the benefit of my travelers…
Clayton Whitehead, CTP
Sports Leisure Vacations
We had an excellent trip due in large part to your tour guide. Your guide worked with our group and the bus driver to provide a wonderful, memorable experience for our students. He was kind, courteous, helpful, and professional. The guide was always thinking of how he could best meet the needs of our group. His knowledge of Washington allowed our students to ask questions and get answers that are not readily available without such an informative guide. He created a positive learning environment for our students. After interacting with your guide, I will gladly recommend your company to others. The recommendation will be glowing!
Dutch Fork Middle School
I wanted to say thank you for the wonderful week we had in DC. Our team was just outstanding and we could not have asked for a better host and driver in Jim and Eric. This was a first class trip and we will use your services again as well as refer you to our family and friends.
Kimberly Leslie-Patton, Ph. D.
I just wanted to take a moment to thank you and your staff for the extra special effort you made to make sure our trip to DC went off without a hitch and was the "best ever" according to everyone. It was wonderful and it has been so interesting to talk to the attendees and poll them about their favorites. The interesting thing is that everyone had a different favorite place or thing, so I tell them it's a good thing we did it all. A special thank you for the refund for the clients who just lost their son.
We would love to use MARS again because the experience was so positive.
I wanted to take this opportunity to thank you and your staff for the excellent reunion plan you designed for the crew of the USS Carlisle in Washington, DC last week. I can't say enough good things about our guide Sam Parsons and our bus driver Mike Brookman. These two gentlemen made this years reunion one to remember. They made the crew members and their families very comfortable, and they made the days activities very interesting. Your staff also checked back with me to see if we needed anything and I also appreciate that effort.
I am going to give your name and number to a friend who is planning a reunion next fall. She told me she has always had a difficult time making arrangements for tours in the DC area. I can't think of a better place to call than MARS.
USS Carlisle Planner
I can't thank you enough for planning such a wonderful trip for my group, Broadmore Church, in October. People approached me at church and ask "Are you the lady who arranged the Washington, DC trip? When are we going to do another one?" I'm famous and I owe it all to you and your wonderful staff! Look forward to working with you again!
I will certainly contact MARS for my next tour. Everything for the inauguration was well done. The Fairfield Inn and both restaurants were high quality. And the cost of whole tour, considering what was included, was a bargain! Our guide was so patient and professional. The driver was excellent and the coach was clean and comfortable. Thanks to your Operations Staff for being so sweet and informative before my arrival to DC.
My wife Maria and I participated in the Presidential Inauguration 2009 Tour. We stayed at the Wingate Hotel which was very comfortable. The hotel staff was all very professional and very helpful. I especially want to commend the excellent service of the tour escort you provided. He made the tour so much more interesting with his extensive knowledge of the history of Washington, D.C. He made sure that everyone was informed of any schedule changes and through his efforts and those of Mike, the coach driver, we were pretty much on schedule in spite of the horrendous traffic congestion on the streets of the city. Mike is an excellent motor coach driver who made our trip to and through the city an enjoyable experience. We enjoyed meeting the others on the tour, people from all parts of the country, all brought together for a common purpose, to attend the Inauguration of the 44th president of our country and to experience a truly historic moment in time.
Thank you for your reply. I’ve now heard from 3 different travel sources that Mid Atlantic Receptive is the ONLY service to use in DC. I’ve worked with McKinzie Tours for other trips, but when talking with Pat about DC, she has always said you are her best connection there. Then Chris at the Gaylord said the same. When I received a copy of the email Chris sent you about the itineraries, I noticed in the preceding emails that you also work with East Coast Touring, which is another company I use. They also agreed you are the best service in town. I then verified that you are a member of TAP, which gives yet another vote of confidence. Your reputation precedes you.
I look forward to working with you, and knowing the trip that will be well planned. I am most interested in the package Chris gave me titled Restoring America’s Promise. I was so pleased to see so much offered, with three nights at the Gaylord for such a low cost! You have SO much in your area. It will be hard to get it all in! Thank you for working with Sharon at East Coast on this tour.
Looking forward to working with you,
Stacy, Metcalf Bank
I just received a wonderful Email from one of my long time clients who participated in your Cherry Blossom Tour. Here is what she said: Dear Shawn, Our trip to DC was just amazing! All we did was unbelievable. TAPS/MARS (whoever) was a great company for you to have as a partner. I hope you will let them know that Eric, guide, and A.J., driver, did everything in their power to make our trip the best. We all feel so fortunate to have had Eric for our guide in D.C. I've worked in travel long enough to appreciate all of his good qualities and his attention to each and every detail. I would trust Western Leisure with any travel arrangements after knowing what great people you partner with. I have to admit that I was worried when I found it wasn't your company taking charge of my group. I'll look forward to the next time we travel together. Any time you have inside info on a trip you think would be different and very likely to sell, please let me know. With the economy as it is, I have to come up with some new, new ideas which is not an easy task. Since my groups seem to be smaller (due to economy), you might also let me know when you have a group that needs help filling a motorcoach.
I don't think it can get any better than that! You left such a good impression as one of our partners that now I will have the opportunity to sell more of the great tours our TAP group has to offer. That is a great value to me beyond what we made on this one tour. Thanks for your great service and attention to detail. We will do our best to book more passengers with you in the future.
Vice President of Receptive Services
The DC tour was awesome and breathtaking, trip of a lifetime. Your tour company does a great job everything went well; tour guide Tracy was very knowledgeable and fun as well as CJ our infamous bus driver. We couldn't have had a better team. Please let them know that for us. If possible I would like to send them a letter of gratitude if you could get me their names and addresses or cell phone numbers. They were a great pair. John and I would definitely continue to recommend your company to everyone and Bright Futures. Thank you for your professionalism and a great experience.
Ann Marie Gnecco
Bright Futures / Student Adventure Tours
I want to extend my sincere appreciation for the great hospitality and presentation extended to Shirley and myself. You did a FANTASTIC job - WELL DONE! I can only imagine how much effort and time you put into the weekend but you can be certain that it was very impressive.
President / Reunion Planner
USS Manley (DD-940) Association
Dear Kate and all off your team,
We are safe back in Germany..... The travel was absolutely great, accompanied by beautiful summer-weather, which exactly started with our arrival...maybe the sun was in my luggage!!! Anyway the trip with "MARS takeafuntrip" was really, really, really a FUNTRIP of best and high quality. The mix of the program with history, culture, nature and activities works well. Only on some single points we have to work out for the future. Clearest proof : all kids were crying - they don't want to leave. Perfect - Michael as guide and Eric as driver - they do have new fans. But even they will miss us too ! Thank you again for all the organization. I'm sure we will work together in future. Additionally we have some new ideas with adult groups too. This I like to discuss in a couple of days with you. I will send some fotos and a small report for your testimonials
I just wanted to touch base with you guys this morning and express again my thanks for all of the work you did this weekend ensuring that our FAM trip was perfect. The both of you were 100% professional and on top of your game in all respects. I certainly feel as if any group we can partner together with would be in good hands with out a doubt! All of the vendors were well chosen and you offered us a nice mix of many different possibilities for student to senior groups. As far as fit goes you couldn’t have chosen a better guide for Casterbridge in Brooks and he too is an asset to MARS.
Thank you both again for looking after us so well and for taking time out of your own personal schedules to do so. Looking forward to speaking and working with you both in the very near future!!
First of all, I want to thank you for your patience with our tour. Any other tour I would have just canceled; however, in my opinion anyone who is willing to commit to a major holiday should be rewarded. Kate should be proud of her staff. They always go above and beyond for their customers. Again, Thanks!
Dear Ms. Scopetti,
I wanted to thank your staff for designing an amazing trip to Washinton DC. Erica Gawthrop and Lisa Scalzo did a great job laying out the itinerary for our Boy Scout Troop. I also want to thank JP Nguyen for being our Tour Guide. He did a great job. He kept us on schedule and was very informative. Both the kids and parents loved him. We would request him again on our next trip like this. He really went above and beyond our expectations with our group. By the end of the trip, he was a Troop member! Thank you for your amazing staff! The kids will remember this trip for the rest of their lives!
Committee Chair - Troop 691